Are you ready to build your dream yard, or simply looking for a helping hand with lawn maintenance? There are a few different approaches to hiring a professional landscaping service. If you’ve hired a lawn care company in the past and were happy with their services, it’s as simple as picking up the phone and booking a return engagement. Word of mouth is another approach – just ask friends, family, or neighbors to recommend a company that they’ve had good experiences with. Perhaps you know someone who owns or works with a local company, and you’d be happy to give them your business.
Another great way to find a reputable company is through online reviews. This has become especially prominent in the internet age, as you can type a few keywords on your phone from anywhere and seemingly learn a lot about a company, their reputation, their track record, and even see photos of past projects.
Online reviews can tell you about:
Positive ratings across a large number of reviews is a major indication of excellent customer service, but read the content of the reviews for details as well. Look for companies that are attentive and available by phone, email, or in person. If in reading online reviews you get a sense that this is definitely the case, then you’ve found a good fit.
Look for companies that prioritize communication and involve you at every stage of the process at your comfort level, from design to finished project. Look for a team that gets to know you and your specific wants and needs for your outdoor space, and customizes their services to fit you.
After the initial project is over, how does the company treat its customers? Look for companies who are attentive if a client has a follow-up question or issue. If they go above and beyond to correct any issues and ensure your satisfaction, that’s key.
Some companies have dozens if not hundreds of reviews. How can you get an overall sense of their work with so many different individual experiences? Finding shared commonalities can give you a sense of the big picture. For instance, if even customers who did not have a perfect experience are acknowledging the customer service or expertise of the company, you can trust that those attributes are true. These common threads can be very illuminating during the research process.
When doing research about landscape design, build, and maintenance companies in Ottawa, online reviews are one tool at your disposal that you should definitely take into consideration. Happy searching!